1. Agreement
These Terms of Use govern your use of the Hold Packet packet builder — this website, the application served from it, and any offline build separately provided to your site (together, the "Service"), operated by Form Packet ("we", "us").
By using the Service you agree to these terms. If you do not agree, do not use it. Our handling of information is described separately in the Privacy Policy, which forms part of these terms.
The Service is currently provided at no charge.
2. Who may use the Service
The Service is intended for licensed clinicians, and staff acting under their direction, who prepare behavioral health paperwork in the course of their professional duties. You must be at least 18 and legally able to enter into these terms.
Access to the hosted application is granted to clinical sites. You may use it only while you are affiliated with a site that has been granted access, and only for that site's work.
3. What the Service is
The Service is a document-assembly tool. It takes information you enter, places it into the blank forms published by the state agency that issues them, and produces a printable packet.
The Service does not practise medicine or law
It gives no medical advice, no legal advice, and no clinical opinion. It does not determine whether a hold, certification, petition, or any other action is warranted, appropriate, or lawful in a given case. It does not assess a patient, and it does not evaluate whether statutory criteria are met.
Validation performed by the Service checks for structural completeness — whether fields required by the form have been filled. Passing that check means the form is complete. It does not mean the form is correct, accurate, adequate, timely, or legally sufficient.
The Service is not affiliated with, endorsed by, certified by, or maintained by any state behavioral health agency, any judicial branch, or any hospital, health system, licensing board, or government agency.
4. Your professional responsibility
You remain fully and solely responsible for every document you produce with the Service and for every clinical and legal judgment behind it. Specifically, before signing or filing anything, it is your responsibility to:
- Read what you are signing. Verify every field on every page of the generated packet against the patient's record and your own findings.
- Confirm the forms are current. Statutes, form revisions, court assignments, filing requirements, and judicial rosters change, and may have changed since this build was made. Confirm you are filing the version your court currently requires.
- Confirm the venue. County determination and court assignment produced by the Service are conveniences and must be verified against your state's current judicial directory. Judges shown are administrative, not the judge assigned to a case.
- Follow your institution's policies on documentation, record retention, patient privacy, and the handling of protected health information.
- Meet all statutory deadlines and notice requirements. The Service does not track them and does not remind you of them.
A signature on a form is an attestation by the person signing. Nothing the Service does, including populating fields on your behalf, transfers any part of that attestation to us.
5. Accounts and sign-in
- Sign in with your own work email address. Do not use anyone else's.
- Sign-in codes are single-use and personal to you. Do not share them, and do not ask a colleague to sign in on your behalf.
- Keep your account details — name, credentials, title, and license number — accurate. These are printed onto legal documents.
- Tell us promptly if you believe your account or email has been compromised.
- Tell us, or your site administrator, when you leave the site so the account can be deactivated.
- Selecting a colleague from your site's roster records who made that selection. It does not constitute that colleague's attestation, and it never substitutes for their signature.
You are responsible for activity under your account. We may suspend an account we reasonably believe is being misused, shared, or used by someone no longer affiliated with the site.
6. Acceptable use
You agree not to:
- Use the Service for anything other than preparing genuine behavioral health paperwork in your professional capacity;
- Produce a form containing information you know or suspect to be false, or use the Service to further any unlawful detention;
- Share your access with anyone outside your site, or provide access to the Service to any third party;
- Scrape, crawl, bulk-download, or automate access to the Service or its form library;
- Attempt to gain access to another organisation's data, another user's account, or any part of the system you have not been granted access to;
- Probe, scan, or test the security of the Service other than by reporting a suspected vulnerability to us in good faith;
- Interfere with the Service's operation or place unreasonable load on it;
- Remove, obscure, or alter any notice of authorship, version, or provenance from the software or from a generated packet;
- Reverse-engineer the Service in order to build a competing product, or redistribute it as your own.
Good-faith security research is welcome. Report findings through the contact form before disclosing them publicly, and do not access, modify, or retain data belonging to anyone else in the course of it.
7. Offline copies
Some sites are issued a self-contained offline copy of the Service, for workstations that cannot reach the network at all. This is done case by case and at our discretion; it is not part of general access and is not available on request as a matter of course.
Where we have provided such a copy to you or your site, you are granted a limited, revocable, non-exclusive, non-transferable licence to use it within your site for the purpose described in these terms. You may not publish it, host it, distribute it outside your site, or provide it to a third party without our written permission. This restriction is a condition of the licence, and the licence ends if it is breached.
Two cautions about it, both important:
- An offline copy does not update. It contains the forms and rules as they stood on the day it was built. Because this tool tracks statutory and form revisions, an old copy becomes wrong over time without any visible sign that it has. Check the build date before relying on one.
- It is your responsibility to keep it current. We cannot update, correct, or withdraw a copy already in your possession.
8. Ownership
The blank forms are public documents published by the states that issue them, and nothing here claims any right in them.
The application — its code, interface, packet compositions, validation rules, court and county data compilations, and written content including these terms — is our work and remains our property. Using the Service does not transfer any of it to you beyond the limited licence in these terms.
Documents you generate are yours and your institution's. We claim no interest in them and, as described in the Privacy Policy, never see them.
If you send us feedback, a bug report, or a suggestion, we may use it to improve the Service without obligation or compensation to you. Please send such reports without patient information in them.
9. Availability and changes
This is an independently maintained project, not a commercial service with a support contract. We do not guarantee that the Service will be available, uninterrupted, or error-free, and there is no service level commitment of any kind.
We may change, suspend, or discontinue any part of the Service, and may modify or remove packets, forms, validation rules, or features, at any time. Where a change materially affects how packets are produced, we will try to make it visible in the application.
Do not build a workflow that has no fallback if this tool is unavailable. The forms it produces can be completed by hand, and your site should remain able to do so.
10. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Without limiting the above, we do not warrant that the Service will be accurate, complete, current, or legally sufficient; that forms produced by it will be accepted by any court or agency; that county, court, or judicial information is correct or current; that validation will catch every error; or that the Service will be available when you need it.
11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR PROFESSIONAL REPUTATION, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THIS INCLUDES, WITHOUT LIMITATION, ANY CLAIM ARISING FROM A DEFECTIVE, REJECTED, UNTIMELY, OR LEGALLY INSUFFICIENT FILING; ANY DETENTION, RELEASE, OR TREATMENT DECISION; ANY REGULATORY, LICENSING, OR MALPRACTICE PROCEEDING; OR ANY OUTCOME TO A PATIENT.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100).
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, for fraudulent misrepresentation, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
These limits are a deliberate allocation of risk, and they reflect what this is: a free tool that assembles documents, used by licensed professionals who read and sign those documents themselves. The responsibility for a filing rests with the clinician who signs it, and these terms do not move it.
12. Indemnity
You agree to indemnify and hold us harmless from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of your use of the Service, your breach of these terms, your violation of any law or third-party right, or any document you prepare, sign, or file. This does not apply to claims arising from our own wilful misconduct.
13. Termination
You may stop using the Service at any time. We may suspend or terminate your access, or your site's access, at any time — including for breach of these terms, at the request of your institution, or if we discontinue the Service.
Sections 4, 8, 10, 11, 12, and 14 survive termination.
14. Changes, law, and general terms
Changes. We may update these terms. The effective date at the top will change, and material changes will be signalled in the application. Continuing to use the Service after a change means you accept the updated terms.
Governing law. These terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. The state and federal courts located in the City and County of Denver, Colorado have exclusive jurisdiction over any dispute, and you consent to that jurisdiction and venue.
Severability. If any provision is held unenforceable, it is limited or removed to the minimum extent necessary and the rest remains in force.
No waiver. A failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these terms. We may assign them in connection with a transfer of the project.
Entire agreement. These terms and the Privacy Policy are the entire agreement between you and us regarding the Service, and supersede any prior understanding. Where your institution has a separate written agreement with us, that agreement controls to the extent it conflicts with these terms.